Last updated: 27 October 2026
Need help with a purchase from Harty’s? Contact info@hartysfishingandhardware.nz or 07 825 8881, with your order number or proof of purchase.
Faulty, damaged or incorrect items
Your rights under New Zealand’s Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply. Tell us what has happened so we can assess the issue and arrange the remedy required by law, which may be repair, replacement or refund. Keep packaging and photographs where useful, but missing original packaging does not remove your statutory rights.
There is no blanket 30-day limit on claims for faulty goods, and sale items are covered by the consumer guarantees that apply to them. We will discuss any return arrangements and reasonable return costs relating to a valid fault claim with you.
Change-of-mind returns
Contact us within 30 days of purchase before returning an item. For a change-of-mind return, the item must be unused, in its original packaging and in the condition received. Perishable goods, gift cards and customised items are excluded from change-of-mind returns. You are responsible for return postage for an approved change-of-mind return. These conditions do not limit your statutory rights.
Returning an item and receiving a refund
Please contact the shop first so we can confirm the right process. Our address is Harty’s Fishing & Hardware, 1 Wallis Street, Raglan 3225. Include your order details and contact information. Once an eligible return has been assessed, we will confirm the outcome and arrange any approved refund to the original payment method. Your bank or payment provider may take additional time to show the credit.
For online ordering, collection and service information, see our Terms & Conditions.