Last updated: 27 October 2026
These terms cover purchases from Harty’s Fishing & Hardware Limited through this website and our related store services. You can contact us at 1 Wallis Street, Raglan 3225, 07 825 8881 or info@hartysfishingandhardware.nz.
Online orders and availability
Choose the correct size, colour and quantity before checking out. Products marked “In-store only” cannot be purchased online. Stock is subject to availability. If we cannot supply an item you have ordered, we will contact you to arrange a suitable alternative or refund. An automated order acknowledgement confirms receipt of your order; it does not confirm that an item has been dispatched.
Prices and payment
Prices are in New Zealand dollars and include GST unless clearly stated otherwise. Delivery charges are additional and are shown at checkout before you place your order. Payment is processed through Stripe using the methods available at checkout. Please check the final total and your contact details before paying. If we identify a pricing or listing error affecting your order, we will contact you rather than charge an extra amount without your agreement.
Delivery and local collection
Online delivery is available to the New Zealand addresses supported by checkout. Available shipping methods and charges depend on your address and order. We aim to dispatch stocked items within 1–2 business days; this is a dispatch estimate, not a guaranteed arrival date. We will let you know about a material delay.
If you choose local collection, collect from Harty’s at 1 Wallis Street, Raglan. Wait for confirmation that your order is ready before travelling. Bring your order number. Contact us promptly if an order arrives damaged, is missing or contains the wrong item so we can investigate and put things right.
Ice, bait and berley
Salt ice, frozen bait and berley are available in store only. Contact the shop for current availability.
Returns and consumer rights
Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not limited by these terms. Goods must meet the guarantees that apply under New Zealand law. For faulty, damaged or incorrectly supplied goods, contact us with your order details and a description of the issue. We will provide the remedy required by law, which may include repair, replacement or refund.
For a change-of-mind return, contact us within 30 days of purchase before sending anything back. Items must be unused, in their original packaging and in the condition received. Perishable goods, gift cards and customised items are excluded from change-of-mind returns. Return postage for an approved change-of-mind return is your responsibility. These conditions and time limits do not restrict claims for faulty goods or other statutory rights. Approved refunds are made to the original payment method.
Services and Stay & Supply
Reel-spooling and other service enquiries are requests until the team confirms the work, timing and price. Accommodation availability, prices, booking conditions and cancellation terms are provided through the linked Airbnb listing. Stay & Supply packages are arranged by enquiry; inclusions, quantities, price and fulfilment details will be agreed before you commit.
Privacy, questions and changes
Our Privacy Policy explains how we handle personal information. Contact us first with any order concern so we can help resolve it. These terms are governed by New Zealand law. Updates apply to future orders; they do not remove rights attached to an existing purchase.